Shipping and Returns

Shipping

What are my shipping options?

  • Standard Australian Delivery, 3-5 business days, $10.00
  • Express Australian Delivery, 1-2 business days, $15.00
  • International Shipping, 7-10 business days, $20.00.

Please allow up to 24 hours for your order to be processed.

How do I track my order?

  • Once your order has been processed, you will receive a tracking number via email.
  • Factors such as extreme weather conditions and public holidays may delay the arrival of your order/s.
  • If you are not home upon the delivery of your items, there will be a note in your letterbox displaying the location of the post office that your items have been sent to.
  • If you do not receive a tracking number, please email us.

 

Returns Policy

At Butterscotch Castle, we want to ensure that all of our customers are 100% happy with their purchases. We understand that some things don’t always work out, so we want to make it as easy as possible for you to return something back to us.

We ask kindly that you choose carefully the item that you wish to buy before placing an order.

We accept returns within 7 days of delivery and for us to accept the return, we please ask that the item also:

– Is in its original, unworn condition with all tags attached

– Is free from stains and odours of any kind It has not been worn, washed or altered

– It is in a saleable condition

– Has been purchased at full price with no discount or promotion applied

When your item has been approved for a return, you can opt for an exchange, credit note or refund (on full priced items only). Exchanges can only be issued if the size and colour of the item you desire is in stock. We can only hold this item for 7 days before putting it back to stock. We can only allow one exchange per order, so we are unable to authorise a return on an exchanged item.

Afterpay Returns

Due to excessive and non-redeemable  administration surcharges. Butterscotch Castle does not offer refunds on purchases made through AfterPay. If an item is returned that has been purchased through AfterPay, you will be eligible for a store credit or exchange to the same value as the purchased item. Credit notes are valid for 6 months from the date of your return being received by Butterscotch Castle. If an item is returned with no RA or return details, a credit note will be automatically created.  To be eligible for any such credit note/exchange, you must return the item within our policy time-frame. All approved credit notes and exchanges are subject to Butterscotch Castle Returns Policy.

Please note, your personal agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For any repayment queries, please contact AfterPay directly.

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